Help - FAQ

General Questions :

• What is Coaching?
  Coaching is a form of guidance given to one person or to an entire team. Its main purpose is to address the needs of an individual and develop his or her potential. Individual and group coaching is a method that allows one to evolve and reach the best of their abilities. We help them by finding the right solutions.
• How does the program work?
  It's simple. The program is designed to help you achieve your goal. We do this by sending you helpful tips, food guidelines, and sessions via e-mail and video every day. As soon as you register, you will have access to a set of tools especially developed to facilitate your progress in the program and your weight loss goal.

  You can take note of your progress day after day by writing in your weight loss blog. You can restart the program any time you want within the year.

• Is the Coaching program restrictive?
  Phase I, the rapid detoxification phase, limits your carbohydrates to 20-30 g a day (average consumption is 400 g). This is gradually increased in Phases II and III. The selection of carbohydrates is also strictly based on the glycemic index, which will be explained in the program.
• How/Where do I send my comments and suggestions?
  You can send your specific questions to our team of experts dedicated to the program by clicking on the Contact at the bottom of the page. If you're already a client, you can directly access the "personal questions" space to send your ideas for improvement. Comments are always welcome!
• Can you lose weight without working out?
  Yes! If you’ve already made changes to your eating habits as well as your relationship with food, then you will see significant changes in your weight, physical activity, and your sleep. It has a positive effect on your mood and keeps you healthy. Although it helps you stay in shape, re-gain energy and regulate your sleep. It is said to affect your mood and helps keep you healthy, so although it helps you lose weight, it is more important to see it as a health benefit.
• What is the weight loss journal?
  The weight loss journal is an online journal where you can track your daily progress. Here, you can write your activities and insights about the program each day. This allows you to take note of your continuing progress, the fulfillment of your objective, and the difficulties that you will eventually encounter.
• What is the purpose of the coaching videos?
  The videos are included in the e-mails that you receive. They help you better understand certain aspects of the program. They motivate you and also provide supplementary information that are not available on the site.
• What is the purpose of the forum?
  The forum is a place where you can exchange ideas with people who are participating in the program at the same time. You can learn from others' experiences, and they, in turn, can learn from yours. It's a place for encouragement, motivation, and respect for others.
• How can I contact the team?
  To consult with your assigned dietitian in the program, simply post a question or message on the "personal questions" page. Write your question in the "question" field, and don't forget to click on "send". You have unlimited number of questions that will allow you to have a permanent line with them whenever you have personal questions concerning the program.

  If you’d like to talk to a customer service representative regarding technical, account, or payment concerns, you can send your message to our support team through the Contact page accessible at the bottom of the page.

• How much is the program?
  You can avail of the 6-month program at a one-time payment of only EUR 59.99. You can also receive a discount by availing of the 3-month program at a one-time payment of USD 39.99.
• Can I receive a printed copy of the program in the mail?
  The Chrono-Geno-Nutrition Diet program is entirely available only on the Internet. All exchanges are carried out through e-mails and messages online. No documents will be sent in the mail.

Specific Questions about the weight loss program:

• Is the program adapted more for women than men?
  The proposed program can be followed both by women and men.
• Is the program safe for diabetics?
  The program by Dr. Claude Chauchard is compatible with non-insulin dependent diabetes. Thus, this weight loss program will lead to the improvement of your blood sugar levels. Appropriate advice will be provided during this program to help you in your approach.

  This is not supposed to replace the advice of your physician or a medical check-up, so please consult with your primary health care provider before undergoing the program.

• I have high cholesterol levels, is this program for me?
  The fat content of the proposed meals can raise cholesterol, but the right balance of carbohydrates and no alcohol in the program can increase triglyceride levels. So, the diet program may actually be beneficial in the regulation of cholesterol and / or triglycerides. Appropriate advice will be provided during your program.

  This is not supposed to replace the advice of your physician or a medical check-up, so please consult with your primary health care provider before undergoing the program.

• I am vegetarian. Is there a specific menu for me?
  Vegetarian menus are not available for this program. However, you can consult with our dietitians by using the Personal Questions tool and you can also refer to the List of Food Equivalences in the Bonus page.
• Is the program accredited by health professionals?
  This program was designed personally by a physician. It follows dietary rules essential to your health. It has been tested and by many overweight people and its results have exceeded expectations. Doctors, nutritionists, therapists will all agree that the program is effective because it acts on all levels: Rebalancing of diet, energy boost, and maintenance.
• How is it possible to lose 30 pounds in 3 months?
  If you eliminate 30 pounds in three months, you are losing roughly 2.5 lbs per week. It is quite possible especially if you are really overweight. Changing your eating habits and your relationship with food, and adding a moderate amount of physical activity will help speed up the weight loss process.
• Is the program suitable for people with busy lifestyles?
  This program is designed primarily for busy, stressed and over-worked individuals. When an elaborate recipe is suggested, you can opt to simplify the dish. We also thought about people who eat out a lot when conceptualizing this program.
• What is a BMI calculator?
  A BMI (body mass index) calculator is a simple program that calculates the BMI of an individual. The Body Mass Index (BMI) is calculated by dividing your weight (in pounds), multiplying it with a fixed number (703), and then dividing it by your height (in inches) squared. BMI = [weight (lbs) x 703]) / [height (in) x height (in)].

  For example, a person who is 115 lbs and measures 5 ft. in height has a BMI of: (115 x 703) / (60 x 60) = 22.46 BMI, which corresponds to a healthy weight.

• Can I continue the program after 6 months?
  Yes, you can! The length of the program depends on your goal weight and your progress during the program. The Chrono-Geno-Nutrition Diet is made up of 3 distinct phases :
  Phase 1: Rapid Detoxification lasts for the first two weeks.
  Phase 2: Prolonged Detoxification lasts until you reach your target weight.
  Phase 3: Stabilization lasts depending on how much weight you’ve lost, calculated as one month for every 1 kilo (or 2.2 lbs) lost. For example, if you’ve lost 50 kg (110 lbs) during phase 2, then phase 3 lasts for 50 months.
  Therefore, you can continue the program for as long as you want and continue to have access to your personal account and all the tools necessary for a successful program.

Technical Problems

• How long after signing up does the weight loss program start?
  Upon payment:

  • If you paid via credit card, you will receive your access codes to the program within 24 hours, and you will start your program on the following Monday. (E.g. if you paid on a Sunday, you will start a day later, on Monday. But if you paid on a Monday, you will start on the Monday of the following week.)
  • If you paid using other methods—over-the-counter, online banking, remittance or payment centers, mobile and ATM payments— you will receive your access codes within 2 to 3 banking days, and you will start your program on the following Monday.
• I've received my password for my personal account. How do I access my account?
  To access your weight loss account through your email address and password, please visit the homepage of the site, then at the upper right corner of the page, click on the button "Login".
• How do I change my password?
  You can change your password right now. To do so, go to your profile or account options, click on the Preferences tab and find the mention "Password: Modify" under "Privacy", and then follow the instructions.
• How do I change my email address?
  To change your e-mail address, log in with your personal details, and click on Contact at the bottom of the page. Specify the reasons for changing, write your new e-mail address, and send your request.
• I am not receiving my email program!
  It is likely that your e-mail server or client has activated an anti-spam filter. If you wish to receive our messages and leave your anti-spam filter on, add our e-mail address as an exception to the anti-spam rule. If you are using Yahoo Mail, Gmail, Hotmail, or other web-based mail clients, check your Spam folder if our messages have been redirected to that folder. If it is, mark the message as "NOT SPAM" and transfer it into your Inbox. This should fix the problem, and you should receive subsequent program e-mails.
• What do I do if my payment has been rejected?
  Less than one percent of connection attempts are denied, but this may sometimes occur due to simultaneous attempts from several users. Simply send us your proof of payment in order to identify your transaction and validate your account.

Payment Questions:

• Where do I register for the weight loss program?
  To complete the registration form for the program and make your payment online, you can click the any button that says "sign up now" on every page of the site, or in your e-mails once you’ve taken the free diet profile. Make sure all fields are filled, and pop-up blockers are disabled to continue registering.
• What payment methods are accepted?
  You can pay for your program in the following ways: You can pay for your program by credit card (Visa, Mastercard, AmEx, JCB) or Over-the-counter deposit in BDO (contact customer service for more details).
• Is the credit card payment method secure?
  We use a secured online payment system to ensure the utmost security of your subscription to the program. By paying via credit card, you are sent to a secure site.
• How can I pay in cash?
  Cash payments can be accepted through a bank deposit in BDO. Please contact the customer service for more information. You will receive instructions, including the account number, via e-mail.
• Can I pay in installments?
  Whatever the chosen plan, 3 months or 6 months, full payment is made at the start of the program. Breaking down the payment across several installments is not accepted.
• Am I going to receive payment confirmation?
  Yes, you will receive through e-mail a confirmation once your payment has been made. The e-mail confirmation includes specific details about your payment.
  If you have chosen to pay through over-the-counter deposit, you will receive the access to your account.
• What useful information do I need when I write about my concerns?
  Whenever you contact our customer support team (by clicking the Contact link at the bottom of the page), it is important to include the following information:

  • the e-mail address with which you subscribed
  • your order number
  • the duration of your program: 3 months or 6 months
• Is my subscription automatically renewed upon agreement?
  Yes, as stated at the time of registration and regardless of the form of subscription chosen: 3 or 6 months. After the initial payment, payment will be on a monthly basis, with the special rate of EUR 12.99 or EUR 9.99, according to the chosen offer. You can stop this at any time, by sending an e-mail to customer support through the "Contact Us" link located at the bottom of the page.
  
  Subscription is only available for payments made using credit cards. For payment methods other than credit cards, you can go to payment page here and choose whether you want to renew for another 3 or 6 months.
• What should I do if I want to renew my program?
  You can go to the payment page here and choose whether you want to renew for another 3 or 6 months.
• Can I unsubscribe any time?
  Yes, simply send an email to customer support through the "Contact Us" link located at the bottom of the page.
  If you decide to re-enroll after a lapsed period of time, you can choose to continue from when you ended your last enrollment or start anew.
• How can I request for a refund?
  We offer a 30-day money-back guarantee, if you are not satisfied with the program within 30 days of purchase.
  
  Simply e-mail us at the Contact Us link and state your e-mail address and the reason for requesting a refund.
  
  Please note that refund processing times will vary, depending on the original payment method and whether payment has been received by Anxa.com:
  
  Credit card: 5 - 10 banking days
  Over the counter banking: 7 - 14 banking days
  Mobile: 1- 2 days
  Remittance: 7 – 14 days
  SM Payment Center: Processed every Friday 12 nn
  Online banking/Megalink ATM: 7-14 banking days + additional days subject to bank processing times

Practical Questions:

• Do I have access to all the meal plans and menus all the time?
  Your personal account allows you to access the menus of the Chrono-Geno-Nutrition Diet by clicking on the menu at the top "Nutrition" then "Meal plans"
• How do I update my weight graph?
  Here's how you can update your weight graph every Saturday:

  1. Access your account online. You can do this by going to the e-mails sent to you by Dr. Claude Chauchard, by clicking "Access my personal account" at the bottom of the page (your password is written at the bottom of the e-mail).
  2. Click on the button "Update my weight" on the Graphs & Progress widget of your dashboard.
  3. Type your weight in the field next to "current weight", and save by clicking "Submit".
• How do I update my weight loss journal?
  To access your weight loss journal and update it regularly:

  1. Access your account online. You can do this by going to the e-mails sent to you by Dr. Claude Chauchard, by clicking "Access my personal account" at the bottom of the page (your password is written at the bottom of the e-mail).
  2. Click on the button "Add an entry" on the Diet Journal widget of your dashboard.
  3. Then, fill out the fields as specified, and click on "OK".

  If you want to write a blog entry for a date that has already passed (for example, yesterday), you can change the given date before clicking "OK".

• How do I take my measurements and where do I write them down?
  Measure the following:

  • Waist
  • Wrist
  • Thighs
  • Biceps

  To update your measurements, go to your Weight Graph first. You will have the tab to click for each of the measurement. Type your measurement in the field and save by clicking "Submit".

• How many questions can I ask?
  You have unlimited number of questions. You can ask the questions whenever you want.
• Where can I read the answers to my questions?
  An e-mail will be sent to you whenever the team responds to your question. You can read the answer to your question on the page "personal questions" at the top of your archived messages.
• Should I follow the program to the letter?
  Yes, if you want to obtain the best results, it is important to follow the provided meals. You can also customize menus to your taste by using equivalent dishes. To do this, consult the list of food equivalents in the "Practical References" section.
• Are the proposed meals suitable for my entire family?
  Yes, the proposed meals are suitable for everyone in the family. You don't have to prepare separate dishes. Just adjust the serving size according to the age and level of activity of each member of your family.
• Are the quantities listed in the recipes for raw or cooked food?
  The amounts shown in the menus are cooked amounts, unless otherwise indicated. For starches, on average, 100 g of cooked pasta is about 30 g of uncooked pasta. To find the weight of raw starch from the cooked weight, you just apply a factor of 3.
• How do I integrate all the recipes on the site into my daily meals?
  All these recipes are part of the meal plans, so they are easy to find. As you progress in the program, you will learn that it is about the nutritional balance of your meals and that you need to find the same food groups when replacing certain ingredients in your original meal plan. For example, if you have a meal comprised of salmon, broccoli and 2 steamed potatoes, you can replace it with steamed cod, beans and 2 slices of bread. In both cases you have a meat, a starch and a serving of vegetables.
• What exercises can I do, and how often?
  Physical activity is a great way to invigorate the body and increase metabolic rate. To make it even more beneficial, exercising also helps you lose weight, increase energy consumption and stabilize your weight faster. All you need is about 30 minutes a day. To make sure it's effective, it's advisable to work out for at least 40 minutes at a moderate pace three times a week. Choose sports that make you happy, so it's easier to stick to your work outs. Try swimming, water aerobics, fitness, cycling, racket sports, running, dancing, ball sports; take your pick!
• Is there a calorie counter on the site?
  With the Chrono-Geno-Nutrition Diet you no longer need to count calories. Making the right food choices, as suggested in your meal plans is enough to detoxify your body thoroughly and reach your weight loss goal.

Dietary Questions:

• Am I allowed to snack in between meals?
  You can have a snack between 4-5 in the afternoon, to respect the principle of chrononutrition. Choose from fruit (low to medium glycemic index), a serving of good fat (nuts or avocado), 2 squares of at least 70% cacao dark chocolate, and tea.
• What if I do not like the food in a certain meal?
  You can replace foods that you do not like as long as they are equivalent in calories. We will not force you to eat food that you do not like! To help you, visit the List of Food Equivalences found in the Bonus and Meals in the left side of your navigation bar.
• I deviated from my diet; how can I prevent weight gain?
  If you had a cheat day, you need to go on a fast for the following day to prevent weight gain. You need to fast for 18 hours. You can do it at 4 pm until 10 am of the following day, or at 6 pm until 12 noon.
• I love vegetables, can I eat them anytime I want?
  You can increase your intake of raw vegetables or cooked vegetables if you're hungrier than usual.Just make sure they don't contain any added fat. You will find a "List of vegetables allowed in unlimited quantities" in the "Bonus and meals" on the leftside of your navigation bar.
• Can I replace the fruits and vegetables in the meal plan for those that are in season?
  Yes, you can! Check out the List of Food Equivalences in the Bonus section for tips on how to replace fruits and vegetables offered by those in season or those that you want.
• Can I switch the menus around?
  You can switch days around but you cannot switch lunch and dinner because we do not allow starch at dinner during phase II. Similarly, you can switch full days of the week without it affecting your diet. But it is better not to pick meals from different days as they might change the calorie count of your daily intake. Check it first to make sure.
• What can I drink?
  You can have water, tea, coffee and some light sodas. If you get bored with water, add a sprig of mint or a squirt of lemon to give it a little flavor, without adding any calories.
• Am I allowed to drink sparkling water?
  Sparkling water makes you feel bloated, however the gas content in water is naturally removed. You can continue to drink this. However, be cautious of the salt content because it can cause water retention. We advise you to alternate this with regular water.
• Can I have an alcoholic beverage from time to time?
  Everyone needs a moment of relaxation, and having a drink is a great way to end a hectic day. Do not say no to after-work drinks with friends. You can replace a fruit or a tablespoon of oil for a glass of wine or any other drink. Please visit the List of Food Equivalences in the Bonus and Meals.
• I like eating sweets and sugar-free gum, Can I still do so while on the program?
  From time to time you can treat yourself to candy or chewing gum during the day, but know that even if some are called "sugar-free" it does not mean they don't contain sweeteners. Each piece has about 2-4 calories. It doesn't seem like much, but it would be best to be reasonable when consuming this.
• I love chocolate, Am I allowed to have it?
  Chocolate makes us happy, so this is definitely allowed. Although it is rich in magnesium, you should not use this as an excuse to eat too much of it. Instead, make it a treat and have 2 squares of dark chocolate of at least 70% cacao, at your 4 pm snack.
• My weight has reached a plateau, what can I do to resume weight loss?
  First of all, remind yourself that weight loss is not linear, and this is in fact normal. It depends from week to week, and it is fastest at the start of the program. That said, if your weight remains stagnant for several weeks, you have two options to boost weight loss:
  
  1. Go back to phase 1 for 2 weeks, and then move on to phase 2 again 2. For faster weight loss, you can do phase 1 and phase 2 for two weeks each alternately.
• How do I manage my diet while on holiday?
  If you go on vacation, your role will be to keep an eye on your plate. In order not to gain weight, it is important to maintain a balanced diet and therefore make choices regarding your food.
  
  For breakfast, it's all about protein and vegetables. In addition to your sugar-less drink (Chauchard tisane, green tea, or coffee), eat a source of lean protein (lean meat or lean fish, eggs) and a dairy product with 0% fat (milk, yogurt, cheese, cottage cheese). Finish your breakfast with vegetables if possible (melon, cherry tomatoes, radish, cucumber, etc.)
  
  For lunch and dinner, here are my tips. Eat mostly vegetables (raw or cooked) and pair them with meat or fish of your choice. Always choose the leanest pieces: skinless chicken, ham with the fat trimmed off, sirloin, roast beef for meat; and salmon, cod, monkfish, sardines, mackerel, etc. for fish. You can also eat the shellfish and crustaceans of your choice! End your meal with a dairy product with 0% fat, as usual.
  
  Also, pass on dessert. You do not need to tell others that you are on a diet. Eat small quantities of everything, but when it comes to dessert, politely decline or don’t order anything. People around you won’t notice.
  
  Be mindful of the glycemic index of foods and try to avoid those in the high glycemic index. The meal structures can also be a handy tool for you to carry when you are on vacation. This way, you can still enjoy your holidays without neglecting your diet.
  
  If you are away for longer, then you will have to also pay attention to seasoning, even asking for sauce on the side, and by regulating quantities.
  
  But most of all, enjoy your holiday, and you will have time to return to your diet program.
  
  Before leaving, do not forget to pack your suitcases with your Chauchard tisane and remember the golden rule: avoid starchy foods and fruits!